Faqs


DO YOU SHIP WORLDWIDE?
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

DO YOU HAVE ALL YOUR PRODUCTS IN STOCK?
Yes, we always make sure keep our product inventories updated every week so we will make sure your order is shipped out within 2-4 business days.


WHY DOES IT CHANGE TO US DOLLAR WHEN I GO TO CHECKOUT PAGE?
Yes, we process all transaction in US Dollar and please do not worry, the price must be the same as comparing to your local currency.


WHAT IS AN INSURED SHIPPING?
If you placed your order with an insured shipping, your order will be protected meaning that if your package is not arrived within 45 days, we will be happy to make a full refund without question asked, and we will be also happy to resend/replace another package with the same item in order for free.

WHAT IS A STANDARD SHIPPING?

Standard shipping is almost the same as the insured shipping. The only difference is that we can only make a full refund if your package is not arrived within 60 days after it's being shipped out.

WHAT ARE YOUR GIFTS?
Here is a list of random gifts that you may be receiving from shopping with kpopmaniashop (We change our gift monthly) :
- Keyring
- Keychain
- Phone ring
- Mask
- Stickers
- Other small gifts


HOW DO I USE A DISCOUNT CODE?
To use a promotional code, please follow these steps:
1. Choose the item you want to order and then click "Checkout" button
2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
3. You will see a “Discount” field on the upper right most part of the page
4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

CAN I GET A SPECIAL DISCOUNT FOR BULK ORDER?

Yes, you can get a special discount code from us for order above $500 USD. For more information, please contact us at kpopmaniashop@btsmania.com and we will help you arrange it.

HOW DO I MAKE PAYMENTS USING PAYPAL?
PayPal is the easiest way to make payments online. Once you have finished adding products to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

CAN I USE WITH CREDIT/DEBIT CARD WITHOUT A PAYPAL ACCOUNT?
Yes, once you are redirected to the Paypal website, select "Pay with Debit/Credit card" button to proceed a payment.

Sometimes it shows as 'Sign up', please do not worry, you do not have to sign up, you will still be redirected to Debit/Credit card payment.

 

 

HOW MANY DAYS DO YOU SHIP PACKAGE TO MY COUNTRY?
Shipping time varies by location. These are our estimates using International Free Shipping:

Location *Estimated Shipping Time
United States 10-20 Business days/ usually 12 days
East Asia
10-20 Business days/ usually 10 days
Canada, Europe 12-24 Business days/ usually 14 days
Australia, New Zealand
12-24 Business days/ usually 14 days
Southeast Asia 14-24 Business days/ usually 16 days
Middle east 16-30 Business days/ usually 20 days
Mexico, Central America, South America
16-30 Business days/usually 20 days

*This doesn’t include our 2-4 day processing time.

DO YOU PROVIDE TRACKING INFORMATION?
Sure, If you need a tracking number to track the status for your order, please contact us within 4-7 business days after you receive an confirmation shipping email from us.


WHERE IS MY PACKAGE
Depending on the country you live, shipping internationally usually takes 45 days at most but for example if you live in the US, Europe or East Asia, it takes only 20 days for the package to arrive + 3 processing days. For rare cases, shipping may take longer due to weather and waiting for airline to transfer the package.

HOW TO TRACK MY ORDER?
You can track your order by navigating to our 'track order' page, enter your tracking number or you may also try to track your order here: https://www.17track.net/en


MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the tracking system after the item is shipped. If your order was placed more than 8 business days ago and there is still no information on your tracking number, please feel free to contact us, we will make sure to solve it for you.

WHY AM I NOT RECEIVING ANY REPLY ON EMAIL?
We typically reply every email from customer within 24h (except on Sunday). In case if you still do not receive any reply to your email within 24, kindly reach out to us via Messenger as there might be issue with email delivery system.


MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVE IT
We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.

HOW DO YOU SHIP PACKAGE?
Packages from our warehouse in Korea, China and Japan will be shipped by USPS, EMS, E-package, DHL and FedEX.

WHAT ABOUT CUSTOM FEE?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.


If you have any other questions, please contact us and we will do our best to help you out.